Refund policy
Refund Policy
At [askourdoctor.com], we strive to ensure a seamless experience for our users. This Refund Policy outlines the conditions under which refunds will be processed for online medical consultations.
1. Refund Eligibility
Refunds will be issued under the following circumstances:
- The consultation is canceled by the healthcare provider.
- Technical issues on our platform prevent the consultation from being completed.
2. Refund Process
- To request a refund, email us at [info@askourdoctor.com] with your booking details and the reason for the refund request.
- Refunds will be processed within 7–10 business days to the original payment method.
3. Non-Refundable Situations
Refunds will not be issued for:
- Completed consultations.
- Missed appointments due to user unavailability.
- Situations where the user violates our Terms of Service.
4. Dispute Resolution
If you are dissatisfied with a consultation, please contact us at [info@askourdoctor.com]. We will work to address your concerns.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.
Contact Us
For questions or concerns about this policy, email us at [info@askourdoctor.com].